Shipping policy

 

Shipping Fees and Import Duties

All orders are shipped with 100% shipping fees fully paid by our company. However, each country has its own import duty and tax regulations, and therefore customers are responsible for paying all import taxes, customs charges, or any fees required by their country’s customs authority.

If the customer fails to pay the import duty or refuses to comply with the customs requirements, the shipment will be automatically cancelled or returned by the shipping company.
In this case, the customer shall be responsible for all resulting costs.

To start a return, you can contact us at hoabeautylashvn@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hoabeautylashvn@gmail.com.